Terms of Use

1.1 These Terms of Use ("Terms") apply to the website at https://pop-app-eta.vercel.app, any mobile site or app, and any WhatsApp or other messaging service we run. Together these are the "Platform". The Platform is run by PIECE OF PROPERTIES PVT LTD, a company incorporated in India ("POP", "we", "us", "our").

1.2 When you open, browse, sign up to or list a property on the Platform, you agree to these Terms and to our Privacy Policy. If you do not agree, please do not use the Platform.

1.3 These Terms are an electronic record under the Information Technology Act 2000 and its rules. They do not need a signature. They are published under Rule 3(1) of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules 2021.

1.4 We may update these Terms. When we do, we change the "Last updated" date. For important changes, we tell registered users by WhatsApp, SMS or email before the change starts. If you keep using the Platform after that, you accept the new Terms.

• User or you: anyone who uses the Platform, signed in or not.
• Buyer or Tenant: a User who wants to buy, rent, or take a PG or co-living bed.
• Owner: a User who lists a property they own, or are allowed in writing to sell or rent out.
• Agent: a real estate agent or broker who uses the Platform, including a "POP Preferred Agent".
• Builder: a developer or promoter who lists units in their project.
• Listing: the details, photos, price, brokerage and documents a User gives about a property.
• Coordinator: the POP staff member or contractor who visits a property in person.
• POP Verified and POP Visited: the badges shown on a Listing after the steps in clause 5.

3.1 You must be at least 18 years old and able to make a binding contract under the Indian Contract Act 1872. If you use the Platform for a company, firm or other body, you confirm you are allowed to act for it.

3.2 Agents and Builders must hold every registration the law needs for their work. This includes registration with Telangana RERA or Andhra Pradesh RERA where it applies. You must show your RERA number on your profile and Listings when the law requires it.

3.3 We may refuse, suspend or close access for anyone who breaks these Terms or the law.

4.1 You can browse without an account. To save a property or a search, see a phone number, call, book a visit, ask for a video, list a property, or join as an Agent or Builder, you log in with a mobile number. We check the number with a one-time password (OTP) on WhatsApp or SMS.

4.2 Give true, current and complete details, and keep them up to date. You are responsible for everything done through your account. Do not share your OTP with anyone. POP staff will never ask for it.

4.3 If you think someone used your account without your permission, tell us at once through the Contact page.

4.4 You can delete your account at any time from the "Your data" page. Clause 12 explains what happens next.

5.1 POP is an online platform. It checks and shows property Listings for sale, rent, lease, PG and co-living in Hyderabad, Visakhapatnam, Amaravati and Tirupati. It connects Buyers and Tenants with Owners, Agents and Builders.

5.2 POP is not a party to any deal. Any agreement to sell, lease, licence or rent is only between the Buyer or Tenant and the Owner, Agent or Builder. POP is not a real estate agent, broker, seller, landlord or guarantor for any deal, unless we agree to it in a separate written contract.

5.3 How verification works. Before a Listing goes live: (a) the lister submits it, (b) a Coordinator visits the property in person and writes down what they see, (c) the Coordinator's own photos are matched with the lister's photos, and (d) a second POP team member, who did not post or visit it, reads the notes and approves it. No Listing shows in search until all four steps are done.

5.4 What verification means. The POP Verified and POP Visited badges mean only this: on the date shown, a Coordinator saw a property that matches the Listing at that place. They do not mean that POP has checked or guarantees any of the following:

• Title, ownership, loans or charges on the property, or the right to sell or rent it out.
• Building approvals, DTCP, HMDA, VMRDA, APCRDA, TUDA, panchayat or other layout approvals, RERA registration, or occupancy certificates.
• Land use, conversion, zoning or tax status.
• Structural safety, quality of construction, carpet or plot area, or boundaries.
• That the price is fair, or that the property is still available.

5.5 Labels such as "Fair price for this area" are estimates from the data we have. They are not a valuation. Do not rely on them as one.

5.6 Do your own checks. Before you pay any token, advance or deposit, or sign anything, see the original documents, get an encumbrance certificate, check RERA registration where it applies, and take your own legal, technical and financial advice.

6.1 Fees. Listing a property is free for Owners. Buyers and Tenants pay POP nothing. Agents and Builders may choose a paid POP partner plan in POP CRM for more listings, projects, team seats or homepage spots. The price and terms are shown before they pay, and prices are on the Pricing page. The Refund and Cancellation Policy says when money comes back. No plan can buy the POP Verified badge or skip the visit. Where an Agent or Builder has agreed in writing to pay POP a fee on a closed deal, that written agreement applies.

6.2 When you submit a Listing, you confirm that:

• You own the property, or the owner has allowed you in writing to list it.
• Every detail, photo, price, brokerage amount and document is true, current and not misleading.
• The photos are of that property, and you have the right to share them.
• There is no hidden dispute, court order or restriction that would stop the deal.
• If you are a Builder or Agent, you and the project are registered under RERA where the law requires, and your RERA number is shown.

6.3 You must let a Coordinator visit at a reasonable time. We may refuse or remove any Listing. This includes when the visit cannot happen or the property does not match the Listing.

6.4 You must mark the Listing as sold or rented, or remove it, within 7 days after the property stops being available.

6.5 Brokerage. Agents must show their brokerage amount or rate on each Listing. You may not charge a Buyer or Tenant more than the amount shown on that Listing.

6.6 You give POP a non-exclusive, royalty-free, worldwide licence to host, show, resize, translate (including into Telugu) and share your Listing on the Platform and in POP's marketing. This lasts while the Listing is live and for a reasonable time after.

6.7 Answers on the property page. The questions and answers on each property page are filled in automatically from the details you give and from the Coordinator's visit. If a detail is wrong, the answer is wrong. Correct it from Your properties or tell your Coordinator.

7.1 When you enquire about a Listing, we share your name and phone number only with the Owner, Agent or Builder of that Listing, usually on WhatsApp. POP's own team also sees it, to arrange your visit. We do not pass it to other Agents.

7.2 Owners, Agents and Builders may use enquiry details only to reply about that property. They must not add you to marketing lists, sell your details, or contact you after you ask them to stop.

7.3 You agree that the Owner, Agent or Builder of a Listing you enquire about may contact you about that enquiry, even if your number is on the National Do Not Call registry.

You must not:

• Post false, misleading, duplicate or fake Listings, or Listings of property you are not allowed to deal in.
• Ask for or take any token amount or payment in POP's name, or claim to act for POP.
• Harass, threaten, defame or discriminate against anyone, including because of religion, caste, gender, food habits or marital status.
• Upload content that is unlawful, obscene or copied, or that breaks Rule 3(1)(b) of the Intermediary Rules 2021.
• Scrape, copy, crawl or bulk-download Listings or user data, by software or by hand.
• Use another person's identity or phone number, or make more accounts to get around a suspension.
• Upload viruses, or try to break, overload or get unauthorised access to the Platform.
• Use the Platform for money laundering, benami deals or any other unlawful purpose.

If you see a Listing or behaviour that breaks these rules, report it with "Report listing" on the property page or from the "Report a problem" page.

9.1 The EMI, loan eligibility, affordability, stamp duty and rent vs buy calculators give estimates for planning only. They are not financial advice, a loan offer or a loan approval. The lender decides the actual rates, eligibility and costs.

9.2 The Finance pages and links to banks, lenders, lawyers or other service providers are there to help you. POP does not control them and is not responsible for their products, advice, fees or conduct. Their own terms apply to your dealings with them. If POP gets a referral fee from a partner, we say so on that page.

9.3 Bujji, POP's AI helper, searches listings and answers questions. It can make mistakes. Check the property page and the papers before you decide anything.

9.4 The Platform uses WhatsApp, maps and other outside tools. Their availability and terms are not in our control.

10.1 The POP name and logo, the POP Verified and POP Visited badges, the Platform's design, text and software, Coordinator photos and our collections of data belong to POP or the people who licensed them to us. Indian and international law protects them.

10.2 You may view and share single Listings for your own, non-commercial use. You may not copy, republish, frame or commercially use any part of the Platform, or use our badges on another website or advert, without our written permission.

10.3 If you think content on the Platform copies your work or uses your trade mark, write to the Grievance Officer (clause 15). Tell us what your right is and which content is involved.

11.1 The Platform is provided "as is" and "as available". As far as the law allows, POP does not promise that the Platform will always work or be free of errors. We also do not promise that any Listing, price, area, approval status or outside content is correct or complete.

11.2 Owners, Agents and Builders supply the Listing content. POP acts as an intermediary under Section 79 of the Information Technology Act 2000. Apart from the verification in clause 5, POP is not responsible for that content.

11.3 Photos, including sample photos, may not show the exact unit, finishes or its condition today.

12.1 We may remove any content, or suspend or close any account, without notice, if we reasonably believe it breaks these Terms or the law, or on the order of a court or government authority. Under the Intermediary Rules 2021, we act on a valid order or complaint within the time the law sets.

12.2 If you delete your account, your Listings are taken down and your personal details are removed as the Privacy Policy explains. Clauses 5.2, 5.4, 6.6 (for past use), 10, 11, 13, 14 and 16 still apply after that.

13.1 POP is not liable for any loss from: (a) any deal or dispute between Users, (b) any false or incomplete information in a Listing, (c) any defect in the title, approvals, area or condition of a property, (d) any payment you make to another User, or (e) indirect, special or follow-on loss, or loss of profit, data or opportunity.

13.2 If POP is found liable for anything despite clause 13.1, our total liability to you is limited to ₹5,000, or the amount you paid POP in the 12 months before the claim, whichever is higher.

13.3 Nothing in these Terms limits a liability that Indian law does not allow to be limited, including under the Consumer Protection Act 2019.

You agree to protect POP, its directors, employees, Coordinators and partners against any claim, loss, penalty or cost (including reasonable legal fees) that comes from your Listing, your breaking of these Terms or the law, or your dealings with another User.

As required by the Information Technology Act 2000, the Intermediary Rules 2021 and the Consumer Protection (E-Commerce) Rules 2020, our Grievance Officer is:

• Grievance Officer
• PIECE OF PROPERTIES PVT LTD
• Phone: +91 90000 00000
• Available Monday to Saturday, 9 am to 7 pm IST. You can also write to us from the Contact page.

We confirm we got your complaint within 24 hours and resolve it within 15 days. A request to remove content that shows a person's private parts, shows them in a sexual act, or pretends to be them, is acted on within 24 hours.

16.1 The laws of India govern these Terms.

16.2 Please raise any dispute with the Grievance Officer first. If it is not settled within 30 days, either side may refer it to arbitration by a sole arbitrator under the Arbitration and Conciliation Act 1996. The seat and venue is Hyderabad, Telangana, and the language is English.

16.3 Subject to clause 16.2, only the courts at Hyderabad, Telangana can hear disputes. This does not affect your right as a consumer to go to a consumer commission.

17.1 If any part of these Terms is found invalid, the rest still applies.

17.2 If we do not use a right at once, we have not given it up.

17.3 These Terms may be translated into Telugu. If the two versions differ, the English version applies.

17.4 Contact: the Contact page on the Platform.