1. Who we are
POP collects only what it needs to check properties and connect you with the right lister. POP never sells your personal data.
This policy explains how PIECE OF PROPERTIES PVT LTD ("POP", "we") handles personal data on the Platform. We are a Data Fiduciary under the Digital Personal Data Protection Act 2023 ("DPDP Act") and its rules, and we follow the Information Technology Act 2000.
It applies to everyone who uses the Platform: Buyers, Tenants, Owners, Agents, Builders, and people who contact us. It is in English. A Telugu version will follow.
2. What we collect
| Who you are | What we collect | Where it comes from |
|---|---|---|
| Anyone who logs in | Name, mobile number, preferred language, email (if you give it), account settings | You, when you sign up |
| Buyer or Tenant who enquires | Name, mobile number, the Listing you asked about, your message, the visit or video you asked for | You |
| Owner or Builder who lists | Property address and details, price, photos, ownership papers such as a sale deed, ID such as PAN or masked Aadhaar | You |
| Agent | Business name, years in business, city, RERA number, ID and address proof | You |
| Anyone who contacts us or reports a problem | Name, phone number, topic, message and anything you attach | You |
| A property our Coordinator visits | Visit date, visit notes, Coordinator photos, the map location of the visit, names of the Coordinator and the approving admin | POP staff |
| Any visitor | IP address, device and browser type, pages viewed, rough location, error logs | Your device, automatically |
| Logged-in users | Pages and properties you opened, searches, use of Bujji and the finance tools, including what this browser did before you logged in | Your device, automatically |
| Map and "near me" users | Exact location, only while you use that feature | Your device, with your permission |
Anyone who logs in
- What we collect
- Name, mobile number, preferred language, email (if you give it), account settings
- Where it comes from
- You, when you sign up
Buyer or Tenant who enquires
- What we collect
- Name, mobile number, the Listing you asked about, your message, the visit or video you asked for
- Where it comes from
- You
Owner or Builder who lists
- What we collect
- Property address and details, price, photos, ownership papers such as a sale deed, ID such as PAN or masked Aadhaar
- Where it comes from
- You
Agent
- What we collect
- Business name, years in business, city, RERA number, ID and address proof
- Where it comes from
- You
Anyone who contacts us or reports a problem
- What we collect
- Name, phone number, topic, message and anything you attach
- Where it comes from
- You
A property our Coordinator visits
- What we collect
- Visit date, visit notes, Coordinator photos, the map location of the visit, names of the Coordinator and the approving admin
- Where it comes from
- POP staff
Any visitor
- What we collect
- IP address, device and browser type, pages viewed, rough location, error logs
- Where it comes from
- Your device, automatically
Logged-in users
- What we collect
- Pages and properties you opened, searches, use of Bujji and the finance tools, including what this browser did before you logged in
- Where it comes from
- Your device, automatically
Map and "near me" users
- What we collect
- Exact location, only while you use that feature
- Where it comes from
- Your device, with your permission
Recently viewed properties and recent searches are kept in your own browser. Saved properties and saved searches are kept in your account, because saving needs a verified phone number.
We do not ask for a full Aadhaar number, and please do not upload one. Hide the first 8 digits. We do not collect bank account details, health data, or data about religion or caste.
3. Why we use it
We use your personal data with your consent. You give it when you sign up, list a property or make an enquiry. Some uses need no consent, where the DPDP Act allows it (legitimate uses under Section 7).
| Why | Data used | Legal basis |
|---|---|---|
| Create and protect your account, and check your number by OTP | Name, mobile, language | Consent |
| Check a property before it goes live | Listing details, papers, visit records, photos | Consent |
| Send your enquiry to the lister of that one Listing | Name, mobile, message | Consent |
| Send you WhatsApp messages about properties you looked at or asked about, and similar ones. Reply STOP at any time to stop them. | Name, mobile, pages and properties you opened | Consent |
| Send updates about your Listing or enquiry on WhatsApp or SMS | Mobile, language | Consent (you can withdraw it) |
| Check Agents and Builders against RERA records | RERA number, business details | Consent |
| Answer questions, complaints and problem reports | Contact details, message | Consent |
| Keep the Platform safe from fraud, fake listings and misuse | Device and usage data, account history | Legitimate use (Section 7) and legal duty |
| Improve the Platform with total counts | Usage data, with nothing that names you | Consent |
| Follow the law, court orders and requests from authorities | Any data required | Legal duty (Section 7) |
Create and protect your account, and check your number by OTP
- Data used
- Name, mobile, language
- Legal basis
- Consent
Check a property before it goes live
- Data used
- Listing details, papers, visit records, photos
- Legal basis
- Consent
Send your enquiry to the lister of that one Listing
- Data used
- Name, mobile, message
- Legal basis
- Consent
Send you WhatsApp messages about properties you looked at or asked about, and similar ones. Reply STOP at any time to stop them.
- Data used
- Name, mobile, pages and properties you opened
- Legal basis
- Consent
Send updates about your Listing or enquiry on WhatsApp or SMS
- Data used
- Mobile, language
- Legal basis
- Consent (you can withdraw it)
Check Agents and Builders against RERA records
- Data used
- RERA number, business details
- Legal basis
- Consent
Answer questions, complaints and problem reports
- Data used
- Contact details, message
- Legal basis
- Consent
Keep the Platform safe from fraud, fake listings and misuse
- Data used
- Device and usage data, account history
- Legal basis
- Legitimate use (Section 7) and legal duty
Improve the Platform with total counts
- Data used
- Usage data, with nothing that names you
- Legal basis
- Consent
Follow the law, court orders and requests from authorities
- Data used
- Any data required
- Legal basis
- Legal duty (Section 7)
We do not use your data for targeted ads, and we do not build profiles to sell to anyone.
5. Data stored outside India
Some of our service providers may store or process data on servers outside India. We send data only to countries the Central Government has not restricted under Section 16 of the DPDP Act, and we require the same protection as this policy.
7. How long we keep it
| Data | How long |
|---|---|
| Account details (name, phone, email) | While your account exists. Removed at once when you delete it. |
| Listings you posted | Taken down when you delete your account, with your contact details removed. |
| Verification papers (sale deed, PAN, Aadhaar) | 90 days after the Listing is approved or rejected, unless the law needs longer. |
| Verification record (which Coordinator visited, which admin approved) | Kept without anything that names you, so past badges can still be proved. |
| Enquiry records | 12 months from the enquiry. |
| Logs and security data | 180 days, or longer if an investigation or the law needs it. |
Account details (name, phone, email)
- How long
- While your account exists. Removed at once when you delete it.
Listings you posted
- How long
- Taken down when you delete your account, with your contact details removed.
Verification papers (sale deed, PAN, Aadhaar)
- How long
- 90 days after the Listing is approved or rejected, unless the law needs longer.
Verification record (which Coordinator visited, which admin approved)
- How long
- Kept without anything that names you, so past badges can still be proved.
Enquiry records
- How long
- 12 months from the enquiry.
Logs and security data
- How long
- 180 days, or longer if an investigation or the law needs it.
When the purpose ends, or you withdraw consent, we erase your data unless a law requires us to keep it.
8. How we protect it
We follow reasonable security practices under the DPDP Act and the IT (Reasonable Security Practices) Rules 2011. These include encryption while data travels and while it is stored, access by job role, OTP login, and split duties, so no one can approve a Listing they posted or visited. No system is fully secure. If a personal data breach happens, we tell the Data Protection Board of India and the affected Users, as the law requires.
9. Your rights
Under the DPDP Act, you have the right to:
- Access: get a summary of your data and how we use it. You can download a copy yourself from the "Your data" page.
- Correct: fix or update any data that is wrong or incomplete.
- Erase: delete your account yourself, at once, from the "Your data" page.
- Withdraw consent at any time, including for WhatsApp updates. This does not undo what was already done.
- Nominate another person to use your rights if you die or cannot act yourself.
- Complain: to our Grievance Officer first, and then to the Data Protection Board of India.
For anything you cannot do yourself on the "Your data" page, write to the Grievance Officer below. We may ask you to confirm who you are with an OTP.
10. Children
The Platform is for people aged 18 and over. We do not knowingly collect personal data from anyone under 18. If you think a child has given us data, contact us and we will delete it.
11. Changes to this policy
When this policy changes, we update the "Last updated" date. For important changes, we tell registered Users by WhatsApp, SMS or email before they start. Where the law requires, we ask for your consent again.
12. Contact and complaints
- Grievance Officer
- PIECE OF PROPERTIES PVT LTD
- Phone: +91 90000 00000
- Available Monday to Saturday, 9 am to 7 pm IST. You can also write to us from the Contact page.
We confirm we got your complaint within 24 hours and reply within 30 days. If you are not happy with our reply, you can complain to the Data Protection Board of India.