Refund and Cancellation Policy

1.1 This policy covers listing plans bought in POP CRM. See the plans and prices on the Pricing page.

1.2 POP does not take any token, advance, deposit or rent for a property. Any such money is between the buyer or tenant and the owner, agent or builder, and POP cannot refund it.

2.1 A plan is an online service. Nothing is shipped to you.

2.2 If you pay online, the plan starts as soon as the payment is confirmed, usually within minutes. If you pay by bank transfer or cheque, it starts when POP records the money, usually within one working day.

2.3 If you already have a plan running, the new days are added after it ends.

2.4 You get a receipt on POP CRM and on email or WhatsApp. You can download the invoice from Plan & billing.

2.5 If your plan has not started within 24 hours of paying, write to us from the Contact page. Give the invoice number.

3.1 Plans do not renew by themselves. You pay again only if you choose to.

3.2 You can stop using your plan at any time. It stays on until its end date. Stopping does not by itself give a refund. Clause 4 says when you get one.

3.3 You can cancel an invoice that is not yet paid by asking us. Nothing is owed on it.

3.4 When a plan ends, your listings may be hidden and new leads may go to POP, as the plan's screen says, until you renew.

You get a full refund if:

• You paid twice for the same invoice, or were charged the wrong amount. The extra money comes back.
• You paid, and your plan did not start, and POP could not fix it within 3 working days.
• You ask within 7 days of paying, and on that plan no listing has gone live and no lead has reached you.

POP may also give a refund in part if POP itself could not provide the service for a long time.

A double charge, a wrong amount, or a plan that did not start is always put right, as clause 4 says. Otherwise you do not get a refund:

• After 7 days, or once a listing has gone live or a lead has reached you on that plan.
• For the days left on a plan you stopped using.
• If a listing is refused or removed, or your account is suspended, because the Listing Terms or the Terms of Use were broken.
• For a listing that does not sell or rent out. A plan pays for listing on POP. It does not promise a deal.

6.1 Write to us from the Contact page. Give your invoice number and say why you are asking. We reply within 2 working days.

6.2 Once approved, the money goes back to the same card, UPI or bank account you paid from. Your bank usually shows it within 5 to 7 working days.

6.3 We give you a credit note for the GST on any refund.

6.4 If a payment failed but money left your account, your bank or the payment company usually returns it by itself within 5 to 7 working days. If it does not, write to us with the details.

Write to the Grievance Officer named in the Terms of Use. We reply within 15 days. The Terms of Use say which law and courts apply. This does not affect your rights under the Consumer Protection Act 2019.